Last updated: June 17, 2026
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Use the "View receipt" or "Manage subscription" link in your Paddle transaction confirmation email, use the support link provided in your receipt or billing page, or visit Paddle buyer support and select the refund request option.
Unless required by applicable law, transactions are non-refundable and non-exchangeable. Paddle may issue discretionary refunds, and eligible statutory withdrawal or refund rights continue to apply.
Paddle's discretionary refund window is 14 days from the transaction date. Statutory withdrawal windows may also apply by location: 14 days for consumers in the European Union, EEA, Switzerland, United Kingdom, Turkey, and Israel; 7 days for consumers in South Korea, Brazil, China, and Canada; and 5 days for consumers in Singapore.
If a refund is approved, Paddle processes it using the same payment method where possible and within 14 days of approval.
If you purchase a subscription, you can cancel it through Paddle's buyer portal using the link in your transaction confirmation email. Cancellation prevents future billing and takes effect at the end of the current billing period unless Paddle's terms or applicable law state otherwise.
Refunds will not be issued where Paddle identifies evidence of fraud, refund abuse, or other manipulative behavior.
A refund decision does not create or imply any final parcel-specific conclusion. Our reports remain screening-grade public-source starting points and do not confirm land use, access, septic, utilities, title, permits, or purchase safety.
For the full controlling policy, review Paddle's Refund Policy and Buyer Terms.